At Pawsome Mats, we are committed to providing you with a smooth and efficient shopping experience. Below is our shipping policy, which includes important information regarding order processing, shipping rates, and delivery times.

Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive a notification with tracking information. We prioritize fast and efficient processing to ensure your items arrive as quickly as possible.

Domestic Shipping (USA)

We offer free shipping on all orders within the USA.
USA Shipping: Estimated delivery time is typically within 7 days from the date of shipment.
Please note that delivery times may vary depending on your location.

International Shipping

For customers outside of the USA, we offer international shipping to select destinations.
Shipping rates, delivery times, and availability will vary depending on the location. We strive to provide the best service for our international customers.

Customs and Duties

International orders may be subject to import duties, taxes (including VAT), or customs fees imposed by the destination country.
These charges are the responsibility of the customer and are incurred once the shipment reaches your country. Pawsome Mats is not responsible for these charges.
We recommend contacting your local customs office for more information regarding import regulations.

Order Tracking

Once your order has shipped, you will receive an email notification with a tracking number.
Please allow up to 48 hours for tracking information to become available.
If you have any questions or concerns regarding your order’s status, feel free to contact us at info@pwsmat.com. We are happy to assist you.

Shipping to P.O. Boxes

We do our best to accommodate shipping to P.O. Boxes; however, some carriers may have limitations.
If you require delivery to a P.O. Box, please contact our customer support team for assistance.