Help Center

Welcome to the Pawsome Mats Help Center

We’re here to help! If you have any questions or need assistance, please read through the helpful information below. Our goal is to provide you with a seamless experience when shopping for custom pet portrait mats and other home essentials.

Order Assistance

If you need help with your order or have any questions about the status of your purchase, feel free to reach out to us. Our team is available to assist you with tracking, shipping, and any other order-related concerns.

Order Status: Check your order status and shipping updates from the tracking number sent to your email.
Order Changes: If you need to modify or cancel your order, please contact us as soon as possible. Once an order is shipped, changes may not be possible.

Shipping & Delivery

We offer free shipping on all domestic orders within the USA, and we also ship internationally. Please refer to our Shipping Info page for more detailed information on delivery times, rates, and international shipping policies.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please make sure to review our Return Policy for instructions on how to initiate a return or exchange. All items must be in their original condition to be eligible for return.

Contact Us

If you need any further assistance, we are just a message away. Here’s how you can get in touch with us:

Email: info@pwsmat.com
Phone: +1 531-272-4111
Address: 12253 Rimini Way, Port St. Lucie, FL 34987, USA

Business Hours

Our customer service team is available to assist you Monday through Friday, from 9 AM to 6 PM EST. We aim to respond to all inquiries as quickly as possible, typically within 24-48 hours.