Welcome to the Pawsome Mats FAQ page! Here, you'll find answers to some of the most common questions we receive. If you don't find the information you're looking for, feel free to reach out to us!

1. What types of products do you offer?

We specialize in custom pet portrait mats, including bath mats, kitchen mats, and doormats.

2. How do I place an order?

To place an order, simply browse our collection, select your desired product, and proceed to checkout.

3. How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Delivery time varies by location, with domestic shipping typically taking 7-10 days.

4. Do you ship internationally?

Yes, we offer international shipping. Please contact us for shipping rates and delivery times to your country.

5. What payment methods do you accept?

We accept payments via credit card (Visa, MasterCard, American Express), PayPal, and Shopify Payments.

6. Can I change or cancel my order after placing it?

Once an order is processed, we are unable to make changes or cancellations. Please contact us immediately if you need assistance.

7. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this to track your package on the carrier's website.

8. How do I know if my order has been shipped?

You will receive a shipping confirmation email once your order is on its way, along with tracking information.

9. Can I order a custom design?

Yes, we offer custom designs. Please contact us at info@pwsmat.com to discuss your custom pet portrait mat.

10. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are working on making them available in the future!

11. What should I do if my order is damaged?

If your item arrives damaged, please contact us immediately with photos of the damage, and we will resolve the issue as soon as possible.

12. How can I contact customer support?

You can reach us by email at info@pwsmat.com or by phone at +1 531-272-4111.

13. What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in original condition, and with the original packaging.

14. Can I exchange my item?

Exchanges are accepted for defective items. Please reach out to us within 30 days of receiving your order to arrange an exchange.

15. How do I clean my custom pet portrait mat?

To clean your mat, simply machine wash it in cold water with mild detergent. Lay it flat to dry.

16. Are your mats eco-friendly?

Yes, our mats are made from eco-friendly materials that are safe for the environment.

17. What happens if I enter the wrong shipping address?

If you notice an error in your shipping address, please contact us immediately. Once the order has been shipped, we are unable to change the address.

18. Do you offer discounts or promotions?

From time to time, we offer promotions. Be sure to sign up for our newsletter to receive exclusive offers and updates!

19. Can I order a gift for someone else?

Yes! You can enter a different shipping address during checkout to send your order as a gift.

20. Can I purchase in bulk?

Yes, we offer bulk order options. Please contact us at info@pwsmat.com for more information and to receive a quote.